Pikni — AI & Automation
Hospitality growth platform and direct online booking operating system helping restaurants and bars capture direct reservations, elevate Google reputation, and eliminate no-shows.
Founder, Product Designer, Full-Stack & AI Engineer
AI & Automation
Production System
Why was this system built?
Hospitality operators lose direct bookings to commissions, face unpredictable no-shows, and lack automated workflows to capture verified Google reviews.
How the platform delivers value
1-Click Direct Reservations (Google, Web, IG, QR) + Automated Reputation Engine (directing happy guests to Google ⭐, private feedback for issues) + No-Show Shield + AI Owner Brief.
Key Architectural Modules & Deliverables
1-Click Reservations: Diners book in 5 seconds via Google Business Profile, website, Instagram, or table QR codes — no app download or account creation required.
Reputation Engine: Automated feedback router directs satisfied diners to Google reviews while routing constructive feedback privately to management.
No-Show Shield: Automated reservation confirmation workflow releasing unconfirmed tables for waitlists to maximize seating capacity.
AI Owner Brief: Concise weekly executive digest delivering actionable operational insights.
Guest CRM: Customer database with automated re-engagement capabilities for returning guests.
Zero-commission direct booking | Automated Google review engine | Table confirmation flow | Guest CRM
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